As part of our objective to improve our service fleet utilisation, optimisation and efficiency, MLA has now installed the Navman Wireless GPS fleet management and vehicle tracking system on each of our forklift service vehicles across Australia. Incorporating a satellite navigation aid, this initiative has provided a number of key benefits to MLA, our staff and valued customers.
By knowing where our people are, MLA provides a fairer distribution of work and easy allocation of the most suitable technicians and forklift parts to a job, determined either by work status or distance from site.
This allows MLA to respond more quickly to customer needs and provide more accurate ETAs for response. With vehicle tracking, if our field service personnel are running late for any reason, the team at our forklift sales and rental office can advise the customer in advance, further improving customer service standards.
Vehicle tracking also provides proof of activity, allowing field personnel to be backed up by factual data when customers query whether they've attended a forklift service call or how long they were there for.
Not only can MLA field technicians provide repairs faster due to ready availability of forklift parts, they are also equipped with a Navman satellite navigation system, so there is no more getting lost! Productivity is improved by ensuring the most efficient routes are taken and customer responses are carried out quickly and effectively.
Vehicle tracking may also actively protect employees and provide safer working conditions. This is particularly valuable for lone workers in remote areas and field staff travelling long distances or to unsafe areas. Tracking ensures that if a forklift service vehicle enters unsafe sites or is unresponsive, office staff have real time visibility and can take quick action if required.
This data also enables managers to identify high-risk drivers who speed regularly and to then address such problems – and ultimately stop accidents through driver education.
Finally, the Navman satellite navigation system will eliminate the potential of drivers having an accident whilst reading hard copy maps when driving.
The vehicle tracking system will promote a reduction in unnecessary communication, fuel and vehicle running costs by managing our mobile assets more effectively. MLA is always looking to grow and recruit new members to both the forklift sales and service teams, and by having this system we are able ensure that the high level of service standards we have at the moment are continued and improved.
For more information on forklift parts and servicing, contact MLA today on 131 652 (131 MLA).